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Categories: (Aviation | Economics and Finance)
For information on how to obtain an airline ticket refund, please contact the air carrier directly.
Air consumer contact information by carrier can be found at:
http://airconsumer.ost.dot.gov/publications/contacts.doc
For web links to the airlines, please search the following site:
http://airtravel.about.com/cs/airlines2
[NOTE: This is a private-sector site, not maintained by the U.S. Department of Transportation (US DOT) or any other U.S. Government office. We take no responsibility for the content or accuracy of any non-US DOT web page, and offer the above link strictly as a courtesy, should you be interested.]
The Aviation Consumer Protection Division (ACPD) publication Fly-Rights a Consumer Guide to Air Travel may also be of interest: http://airconsumer.ost.dot.gov/publications/flyrights.htm
For more airline customer-service information, the ACPD operates a complaint handling system for consumers who experience air travel service problems. Consumers can call, write or e-mail the ACPD to register their concerns about airline service.
Due to staff size limitations, the ACPD cannot return telephone calls. Letters and e-mails will be reviewed and acknowledged and, when appropriate, will be forwarded to an airline official for further consideration.
Call: 202-366-2220 (TTY 202-366-0511) to record your complaint.
The mailing address is:
Aviation Consumer Protection Division
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
The e-mail address is airconsumer@dot.gov
If the FAQ above did not lead you to the answer to your question:
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