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MTKN Statistic Collection Tool

"Note: Please advance the counter by clicking the up-arrow under each category. Some transactions will require advancing more than one counter. For instance, responding to a customer's request for a particlar item might result in advancing the ""reference question,"" and ""interlibrary loan to my library"" counters as well as the ""item provided to customer"" counter."

"After you have finished advancing the counters, click on ""File"" then ""Exit"" then ""Yes"" to save changes."

Question Counts for Types of Service
Service Count
Circulation and ILL  
---Item Provided to Customer 0
---Interlibrary Loan from My Library 0
---Interlibrary Loan to My Library 0
Reference  
---Item Requested 0
---Reference Question 0
---Search for Literature 0
Cataloging  
---Copy 0
---Original 0

Explanations:
"Item Provided to Customer: any physical item from your library's collection, photocopied or scanned from your library's collection, acquired through ILL, or the URL of a specific document or page provided to a customer in response to a direct request or to fulfill a reference question whether or not the item is to be returned to the library. It does not include items from stocks of maps, brochures, etc., meant for general distribution."

"Interlibary Loan from My Library: any physical item from your library's collection, photocopied or scanned from your library's collection, provided directly to another library regardless of whether the item is to be returned or not"

"Interlibrary Loan to My Library: any physical item, or photocopied or scanned item provided from another library for use by your library or a customer regardless of whether the item is to be returned or not."

Item Requested: any request from a customer for any information resource for which the customer supplies enough information to identify the item so that you do not have to search for complete bibliographic information.

"Reference Question: any request from a customer for particular facts, information or assistance that can be answered by consulting information resources or from your personal knowledge or a request for a resource for which the customer does not provide sufficient information to uniquely identify the needed item (e.g. ""Do you have the AASHTO roadside design guide?"" is not a reference question; ""Do you have the AASHTO green book?"" is. It does not include directional questions. For example, ""Where is the printer?"" is not a reference question; ""How do I get this item to the printer?"" is. "

"Search for Literature: Any instance where one or more catalogs, databases or other information resources are searched to identify information on a particular topic for which the customer is provided with a one or more titles, abstracts and/or URLs identified as relating to the topic or where the customer is informed that nothing related can be found."

Copy Cataloging: Any instance where bibliograpic data prepared by another library is copied into a local catalog or a holding statement is appended to an existing record in a shared catalog

Original Cataloging: Any instance where all bibliographic data about an information resources is created by your library for inclusion in your catalog or a shared catalog