NTL > TLR Archive > Index Page

Iowa DOT - Library User Survey

1. INTRODUCTION

This survey is being used to collect information on the services provided by the library at the Iowa Department of Transportation. The information will be used to improve the services and materials provided by the library.

Please take a few moments to complete this survey.

THANK YOU!

2. SERVICES AVAILABLE

This section of the survey asks about some of the services available at the library.

Please indicate how satisfied you are with each service AND how important you believe it is to have this service available.

1. For each service below, rate both your satisfaction with the service and the importance of having it available.

Services available at the Library
Service SATISFACTION IMPORTANCE
Interlibrary loan service    
Reference/information service    
Presentations on database(s) & literature searches by staff    
Electronic newsletters, research updates, etc sent out    

2. COMMENTS (On existing or desired services)



3. VISITS TO THE LIBRARY

This section of the surveys asks about how often you frequent the library and the things you do while there.

3. How often do you come to the library? (check one)

  • More than once a week
  • Weekly
  • Monthly
  • Less often

Page 2: Iowa DOT - Library User Survey

4. Which of the following have you done on your visits to the library in the last year? (check all that apply)

  • Asked staff for assistance
  • Looked for books, journals, etc.
  • Borrowed or returned material
  • Made photocopies
  • Attended instruction/training/consultation session
  • Studied/worked individually
  • Studied/worked in a group
  • Used library's computer
  • Used my own computer/laptop
  • Used for a meeting

Other (please specify)

4. ACCESSIBILITY

This section of the survey asks about accessiblity to information, staff and the library itself.

Please indicate how satisfied you are with the accessibility of each item AND how important you believe it is to have access to the item.

5. For each of the items below, rate both your satisfaction with it and the importance of having it available.

Accessibility at the Library
Accessibility SATISFACTION IMPORTANCE
Access to computers    
Assistance from staff    
Access to library web page (intra-& internet)    
Access to on-line library catalog    
Access to on-line collections    
Access to other on-line resources    
Ability to photocopy materials    
Ability to print out materials    
Place to work individually    
Place to work in groups    


Page 3: Iowa DOT - Library User Survey

6. COMMENTS



5. OVERALL

This section of the survey asks you to provide an overall opinion of the library.

7. Overall, rate the library on each of the following:

Overall Opinion of the Library
Services 1 -Poor 2 3 4 5 -Excellent Not Applicable
Quality of on-site collections            
Quality of electronically accessible collections            
Quality of distributed electronic information            
Quality of customer service            
Inviting environment            
Hours library is staffed            

8. What suggestions would you have for improving the services and resources provided through the library?

6. CONCLUSION

Congratulations! You have come to the end of the survey.

Thank you for taking the time to complete this survey. Your feedback will provide essential information to assist in the improvement of the library.

Please complete your survey by clicking "SUBMIT THIS SURVEY." If a box opens asking if you wish to close the window, respond 'yes.' Thanks again!