Pooled Fund Tracking Tool

"Note: Please advance the counter by clicking the up-arrow under each category. Most inquiries will require advancing more than one counter. For instance a request for an article would often result in advancing one of the ""citation"" counters and one of the ""articles"" counters."

"After you have finished advancing the counters, click on ""File"" then ""Exit"" then ""Yes"" to save changes."

Explanations:
Ready Reference means any question not involving general directions (Where is the bathroom?, etc.) or library policy (How long do you check books out for?, etc.) that can be answered using 15 minutes or less of your time.

In-depth Reference means any question which requires more than 15 minutes of your time to provide an answer

Complete Citation is used for any request for an article or publication for which the customer supplies enough bibliographic information to identify a source (our collection or ILL) without a search for more detailed information.

Incomplete Citation is used for any request for an article or publication for which the customer does not supply enough information to identify a source without doing a search for complete bibliographic information (examples: "a book by drucker on management," "an article in last week's Wall Street Journal about Segway")

Articles External is used for any full-text article outside your own collection. This means an article or portion thereof supplied to a customer that was downloaded via the Internet, derived from a network agreement, copied from an online database or another electronic resource in which your library is not normally a subscriber.

Articles Internal is used for any full-text or portion of an article provided to the customer from your own library collection, copied from an online database or another electronic resource in which you are a subscriber.

Web Sites Located is used whenever you provide the customer with the URL of a resource that provides a partial or full answer to a request for an article, publication or information

Literature Search/Topic is used whenever a customer is provided with a list of titles, abstracts and/or URLs identified in response to a request for information on a specific topic